Shop Policies

Shop Policies, Disclaimers, and Terms of Use

At The Needlepoint Vault, we are committed to offering high-quality, hand-painted canvases and exceptional service. To ensure a positive and secure experience for everyone, please review our policies, disclaimers, and terms of use below.

Order Policies

Right to Refuse Service
We reserve the right to refuse service, cancel orders, or restrict access at our discretion. This includes, but is not limited to, orders or activities that: If an order is canceled, you will be notified, and a full refund will be issued promptly.
Duplicate or Repeat Orders
To protect the integrity of our business, we may review and cancel multiple or repeat orders from the same individual, household, or associated accounts.
Order Cancellations
If your order cannot be fulfilled, we will notify you and issue a full refund.

Returns and Exchanges

Due to the handmade nature of our products, all sales are final. If there is an issue with your order, please contact us at [your contact email] within 7 days of delivery to discuss a resolution.

Privacy Policy

Customer Information
We are committed to protecting your privacy. Any information you provide when placing an order is used solely to process and fulfill your purchase. We do not share, sell, or distribute your personal information to third parties.
Data Security
Our website employs secure payment gateways and encryption to ensure the safety of your personal and payment information.
Third-Party Services
In some cases, third-party providers (e.g., payment processors or shipping carriers) may require access to your information to complete your order. These providers are obligated to protect your data in accordance with their privacy policies.

Disclaimers

Affiliation Disclaimer
The Needlepoint Vault is an independent brand and is not affiliated with any other needlepoint business or retailer.
Product Use Disclaimer
All designs sold by The Needlepoint Vault are for personal use only. Reproduction, resale, or distribution of our designs without written permission is strictly prohibited.
General Disclaimer
While we make every effort to ensure accurate information on our website, we are not responsible for errors, omissions, or changes in product details. We reserve the right to update or modify our policies and terms of use at any time.

Right to Restrict Access

We reserve the right to restrict or block access to our website, services, and products for any user or visitor at our discretion. This includes, but is not limited to:

Users engaging in suspicious or disruptive behavior.
Attempts to interfere with business operations or harass our team.
Repeated orders placed under false pretenses or fraudulent details.
Violation of our policies or terms of use.

Harassment-Free Policy

We are dedicated to maintaining a safe and respectful environment for both our customers and team members. The following behaviors will not be tolerated:

Harassment, intimidation, or repeated unwanted contact.
Attempts to disrupt business operations.
Placing orders under false pretenses or with malicious intent.

Violations of this policy may result in the refusal of service, restriction of access, and, if necessary, legal action.

Terms of Use

By accessing or using The Needlepoint Vault website, you agree to comply with these terms. Unauthorized use of this site, including attempts to interfere with its operation, disrupt our business, or infringe on our intellectual property, is strictly prohibited.